Terms & Conditions

Please read these Terms & Conditions carefully.

By using this website and the Kerenza online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Kerenza. In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Kerenza.

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

1. Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied, or by post. Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact Kerenza immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

2. Paying for your booking
The full balance of your booking will be due on arrival from the hotel. In some instances, a non-refundable deposit or full payment may be required at the time of booking. If any form of payment is required at the time of booking you will be advised of the sum due when making your booking. Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, items from the mini-bar and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.

3. Price changes
Kerenza reserves the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

4. Amendments to your booking
You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or by email to hello@kerenzacornwall.co.uk) as soon as possible. Amendments are subject to availability and those made within the cancellation period (see below) may be subject to cancellation charges.

5. Cancellations
In order to avoid cancellation and/or non-arrival charges, guests should observe the Kerenza cancellation policy, which is 72 hours before the date of arrival. Failure to cancel in advance will result in the first night’s accommodation package being charged to your credit or debit card.

6. Cancellations and changes made by Hebasca
In the unlikely event that the hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

7. Additional Requests
All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

8. Third party suppliers
All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

9. Medical conditions
If you or any member of your party has a medical problem or disability which may affect your stay, please either call Reservations or use the Enquiry Form on our website to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

10. Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

11. General Information
Accommodation: As a minimum, all bedrooms feature a private ensuite bathroom, colour television, tea/coffee making facilities. A number of bedrooms feature facilities in addition to those stated above.

Family accommodation: Please contact the hotel direct for family rooms

Guests must be 18 or over unless accompanied by an adult

Checking-in: Your room(s) will normally be available after 3pm. If you plan to arrive later than 8pm, please advise the hotel directly by calling the number given on your booking confirmation.

Parking: There is ample free parking at the hotel.

Dogs: Small Dogs are accepted (Under 20 Pounds). Please contact the hotel for Dog friendly rooms

Taxes: All prices include Value Added Tax (VAT) at 20%, and service.

Tourist attractions: To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to travelling to the hotel or the attraction concerned.

Accuracy of information on this website: Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.

12. Insurance
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

13. Usernames and Passwords
This site may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to restricted areas. The content contained in such areas is confidential to Kerenza, and is provided to you for your own specified personal or corporate use. We reserve the right to withdraw the use of such access codes at any time should we feel that their use is being abused or is likely to be detrimental to our business in any way.

14. Our liability to you
We accept liability for, and totally restricted to, services booked via the Kerenza website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

15. Third party websites and viruses
Kerenza cannot be held responsible for the accuracy, content, or availability of information about our hotel or our restaurant that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from the Kerenza website.

Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited.

In the event of our website failing to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.

16. Copyright (c) Kerenza. All rights reserved.
All copyright and other intellectual property rights in all text, images, sounds and other materials on this site is the property of Kerenza and its affiliated companies. No reproduction of any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication or site.

All names, logos, trademarks, service marks, trade dress and trade names are proprietary to Kerenza and may not be used by anyone for any purpose without our prior express written consent. Framing or utilized framing techniques of the above or other proprietary information is also prohibited without written consent. We consider our trademarks to be valuable assets, and take infringement of them seriously.

It is illegal to use any robot, spider or other automatic device, or manual process to monitor or copy the Site or the contents or information without our prior express written consent. The use of any such material on any other Web, Internet, intranet, extranet or other site or computer environment is strictly prohibited.

Information on our site is intended for your reference only. If you have any specific queries you should contact Kerenza direct.

Kerenza nor any party involved in creating, producing or delivering this site shall be liable for any damages arising out of any access to, use of, or inability to use this site.

Copyright (c) 2023 Kerenza. All rights reserved.